Fix Skype for Business Integration with Outlook

Verify Presence is Enabled

  1. In Outlook click File à Options à People
  2. Verify that “Display online status next to name” is checked

  3. If this option is greyed out launch Regedit and browse to HKEY_CURRENT_USER à SOFTWARE à IM Providers. Verify that DefaultIMApp is set to “Lync” (this is still the current value even with Skype for Business).

  4. Once this is set close and relaunch Outlook. The “Display online status next to name” should no longer be greyed out and presence information should show up in Outlook.

Steps for Renewing ADFS 3.0 Certificate

The following steps should be performed when the SSL certificate on your ADFS Server is close to expiring…

Preliminary Steps

  1. Make sure you know the username and password for the main Administrator account.
  2. Install the new certificate on the ADFS Server.  If you have a primary and secondary ADFS Server, make sure to install the certificate on both servers.

PowerShell Commands

  1. Launch the standard “blue” PowerShell on the ADFS Server as an Administrator.
  2. Run “Get-ChildItem -path cert:\LocalMachine\My” to determine the Certificate Thumbprint.  Make a note of the thumbprint value.
  3. Run “Set-AdfsSslCertificate -Thumbprint Thumbprint” where Thumbprint is the value from Step 2.
  4. Run “Update-AdfsCertificate –Urgent”.
  5. Run “Connect-MsolService” and enter your Office 365 credentials from Step 1 in the Preliminary Steps section.
  6. Run “Update-MsolFederatedDomain -DomainName “”” where is the appropriate domain name. Note you may need to add the “-SupportMultipleDomain” if you have multiple federated domains.

Restart Services

  1. Restart the “Active Directory Federation Service” service.


  1. Attempt to login with an ADFS account and verify the certificate warning is gone.