Fix Skype for Business Integration with Outlook

Verify Presence is Enabled

  1. In Outlook click File à Options à People
  2. Verify that “Display online status next to name” is checked

  3. If this option is greyed out launch Regedit and browse to HKEY_CURRENT_USER à SOFTWARE à IM Providers. Verify that DefaultIMApp is set to “Lync” (this is still the current value even with Skype for Business).

  4. Once this is set close and relaunch Outlook. The “Display online status next to name” should no longer be greyed out and presence information should show up in Outlook.
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6 thoughts on “Fix Skype for Business Integration with Outlook”

  1. Outlook2016 did not open the skype windows when I wanted to chat with somebody in my address book. Editing the registry was the solution for me as Jabber was set as the default application. It is a pity that you have to edit your registry to change that as it took some time to find this solution.

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