Verify Presence is Enabled
In Outlook click File à Options à People
Verify that “Display online status next to name” is checked
If this option is greyed out launch Regedit and browse to HKEY_CURRENT_USER à SOFTWARE à IM Providers. Verify that DefaultIMApp is set to “Lync” (this is still the current value even with Skype for Business).
- Once this is set close and relaunch Outlook. The “Display online status next to name” should no longer be greyed out and presence information should show up in Outlook.